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As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rochak Digital Private Limited has established this Grievance Redressal Policy to address concerns relating to content or platform usage.

1. Grievance Officer (Level I)

If you have any complaints related to the content or user experience on the platform, please contact:

Name: Mr. Rao
Email: complaint@rochak.app
Address: F-12, Hastakala Society, Nashik Road, Nashik, Maharashtra 422101

2. How to Submit a Complaint

Please include the following in your complaint:

  • Full name and contact information
  • Registered email or user ID
  • Nature of the complaint
  • Relevant screenshots or timecodes (if applicable)
  • Description of the requested action

3. Response Timeline

We will acknowledge all complaints within 24 hours and aim to resolve them within 15 calendar days.

4. Escalation (Level II)

Rochak is in the process of registering with a recognized Self-Regulatory Body (Level II) under the IT Rules 2021. Once registered, users may escalate unresolved grievances for further review.

5. Jurisdiction

All disputes arising under this policy are subject to the exclusive jurisdiction of courts in Mumbai, India.